Refund policy

Return & Refund Policy – OXYMAXX

Overview

At OXYMAXX, customer satisfaction is our priority. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

  • Products can be returned within 7 days of delivery

  • Items must be unused, undamaged, and in original packaging

  • Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

  • Used or damaged products (unless received defective)

  • Items without original packaging

  • Clearance or sale items (if applicable)

Damaged or Defective Products

  • If you receive a damaged or defective item, contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

  • We will arrange a replacement or refund after verification

Return Process

  • Contact us via phone or email to initiate a return

  • Provide order details and reason for return

  • Our team will guide you through the return steps

Refund Policy

  • Refunds are processed after inspection of the returned item

  • Approved refunds will be issued within 5–10 business days

  • Refunds may be issued via bank transfer, mobile wallet, or original payment method

Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect

  • Original shipping charges are non-refundable (if applicable)

Exchange Policy

  • Exchanges are allowed for defective or incorrect items

  • Exchange requests must be made within the return period

Order Cancellation

  • Orders can be canceled before shipment

  • Once shipped, the order cannot be canceled but may be returned following this policy

Contact Information